Privacy Policy for Online Medical Information Portal

Introduction

We are committed to safeguarding the personal information entrusted to us by our customers. We manage your personal information in accordance with applicable laws, including BC’s Personal Information Protection Act (PIPA) and Canada’s federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines how we collect, use, and protect your information when you use our online portal to access medical products and services.

Section 1 - What Do We Do With Your Information?

General Information

When you browse our website, our web server automatically collects limited information to ensure website functionality and security. This includes your computer’s internet protocol (IP) address, operating system, browser type, and usage details, such as the date and time of your visit and the referring page. Although we do not collect personally identifiable information directly, your IP address may identify you based on your Internet Service Provider’s (ISP) standards.

Our website may use cookies, which you can enable or disable in your internet browser:

Analytical/Performance Cookies: Help us recognize and count visitors and analyze website usage to improve functionality.
Functionality Cookies: Enable us to personalize content, remember your preferences, and greet you by name.
Targeting Cookies: Track your visit, pages viewed, and links followed to make our website and advertising more relevant to your interests.

Medical Information

To provide medical-related services, we may collect the following information:

Information about your healthcare providers (e.g., therapist, physician, nurse), such as names, work centers, and contact details, as required to facilitate orders.
Personal identifiers, including birth dates, Personal Health Numbers, NIHB band numbers, and other identifiers, to generate quotes and determine eligibility for funding or supply programs (e.g., Veterans Affairs Canada, the Non-Insured Health Benefits Program, etc.).
Medical and personal information necessary to recommend equipment or services.
Information accessed during audits (e.g., billing reviews) by third-party funders.

Section 2 - Consent

How Do You Get My Consent?

When you provide personal information to complete a process or request services, we infer consent for its collection and use for that specific purpose. For secondary uses, such as marketing, we will explicitly request your consent or provide an opt-out option.

How Do I Withdraw My Consent?

If you wish to withdraw your consent, you may contact us at any time using the contact information provided at the end of this policy. Please note that withdrawing consent may limit our ability to provide certain services.

Age of Consent

By using this site, you confirm that you are at least the age of majority in your state or province of residence. If you are a parent or guardian providing consent for a minor dependent, you take responsibility for their use of this site.

Section 3 - How Do We Protect Your Information?

To protect your personal information, we implement industry best practices to prevent unauthorized access, misuse, or loss. This includes:

Restricting access to sensitive areas in our offices.
Securing computer systems with password protection.
Encrypting sensitive data using Secure Socket Layer (SSL) technology and AES-256 encryption.

While no transmission or electronic storage method is 100% secure, we adhere to PCI-DSS standards and other industry standards for secure data handling.

Section 4 - Disclosure

We may disclose your personal information as required or authorized by law or as outlined in this policy. This includes disclosures during audits by third-party funders (e.g., VAC, NIHB, etc.).

Section 5 - Other Parties May Access Your Information

Third-Party Services

Third-party providers involved in transactions (e.g., payment processors) collect and use your information according to their privacy policies. These providers may operate in jurisdictions with different privacy laws, which may subject your information to local regulations. We recommend reviewing their privacy policies to understand their data handling practices.

Links to Other Websites

Our website may contain links to third-party websites. Once you leave our website, our Privacy Policy no longer applies, and we are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies.

Google Analytics

We use Google Analytics to track website usage and improve functionality. This includes anonymous data about site visits, pages viewed, and session duration.

Section 6 - Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting on our website. Significant changes will be highlighted. If our business is acquired or merged, your information may be transferred to the new owners to continue service delivery.

Questions and Contact Information

For inquiries, corrections, or complaints about your personal information, contact our Privacy Compliance Officer at:
Email: support@tmedtechnology.com
Mailing Address: 3030 Pandosy St #215, Kelowna, BC V1Y 1W2.