Privacy Policy

INTRODUCTION

We are committed to safeguarding the personal information entrusted to us by our customers. We manage your personal information in accordance with BC’s Personal Information Protection Act (PIPA) and other applicable laws.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

General Information

When you browse our store, our web server automatically collects a limited amount of information to facilitate the operation and security of our website, such as your computer's internet protocol (IP) address, operating system and browser type, and other information on your use of our site such as the date and time of your visit and the page you arrived from. We do not collect personally identifiable information about you. But depending on the standards followed by your internet service provider (ISP), your IP address may identify you.

Our website may use the following Cookies, which you can enable or disable in your internet browser:

a. Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily

b. Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

c. Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address, credit card, and other information normally required for a purchase.

With your permission, we may collect your contact information such as your name, address, and phone number in order to send you information about our store, new products, and other updates.

Medical information

As our website provides medical products, we may need some of your medical information, including:

Your therapist, physician, and nurse information (including such health care providers' name, work centre, phone number, etc.) as required or where such health care provider contacts the us to set up an order;
your birthdates, Personal Health Numbers, NIHB band numbers, and other identifying designations, in order to generate quotes, determine a client’s eligibility for certain funding or supply programs (Veterans Affairs Canada, the Non-Insured Health Benefits (NIHB) Program, the BC Ministry of Social Development & Poverty Reduction, the BC Ministry of Children & Family Development, Pacific Blue Cross, etc.);
Private information may also be accessed during the course of an audit (e.g. billing review) by third party funders (e.g. VAC, NIHB, BC Ministry of Social Development & Poverty Reduction, BC Ministry of Children & Family Development, Pacific Blue Cross, etc.);
Other medical information and/or personal information in order to generate quotes, suggest equipment, and/or provide service to you.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at the contact information listed at the end of this policy. However, some personal information is necessary for us to fulfill our legal obligation. Without your consent we may not be able to provide you with certain services.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 3 - HOW DO WE PROTECT YOUR INFORMATION

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

We take security measures include locking areas containing sensitive special personal information and general security of our offices. Our computer systems include passwords to gain access to sensitive personal information. We also limit access to personal information to those who “need to know” to provide you with products or services.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 4 - DISCLOSURE

We may disclose your personal information if we are required or authorized by law to do so or otherwise indicated in this Privacy Policy.

We may be required to disclose your personal information during the course of an audit, such as billing review by third party funders such as VAC, NIHB, BC Ministry of Social Development & Poverty Reduction, BC Ministry of Children & Family Development, Pacific Blue Cross, etc.

SECTION 5 - OTHER PARTIES MAY ACCESS YOUR INFORMATION

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third Party Services:

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We have no control over how they collect, store, use, and otherwise treat your personal information. Therefore, we have no responsibility or liability for anything a third-party website does to your personal information.

Links to Elsewhere:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

SECTION 6 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@tmedtechnology.com or mailing us at: 3030 Pandosy St #215, Kelowna, BC V1Y 1W2.